Terms and Conditions

Pricing

Prices are subject to change without notice, mainly due to fluctuating exchange rates and suppliers putting their prices up. Prices displayed include 15% VAT. International Customers will not be charged VAT on their invoice - provided of course, that the International Customer Group was selected ;)

Agreement of Sale

An agreement of sale between Caring Candies and a customer is only valid once payment has been received. Up until this point all goods remain the property of Caring Candies.

Payment Terms

Please note all orders may be paid by EFT, Debit Card, or Credit Card via PayFast and funds received by us before order will be dispatched. The transaction currency is South African Rands (ZAR).

Collections From Store

Customers wishing to collect their orders from our store need to wait for notification by email that their order is ready for collection. We do not offer a same-day service.

Deliveries

All orders are subject to product availability. We will notify you of any stock shortages and give you the option to swap the out-of-stock item, get a credit for the item, or wait an extra day or two until it is back in stock.

All delivery charges are calculated automatically by the System and are based on your location (you will enter your location when you register your account), as well as the total weight of your order. The System, however, will present you with the costs before you go ahead and Checkout.

Our local (South African) customers are charged a FLAT RATE for the first 10kg, thereafter the system adds approximately R2per kg on top of the initial flat rate charge. This means that if your order weighs 500g, 1kg, 3kg, or 10kg, your initial charge is the same. Many of our customers use this opportunity to go "halvies" with family and friends and add more products to their cart to bring the weight closer to 10kg.

Our couriers ask for approx. 2-3 working days for Western Cape orders, and 4-5 working days for National orders (providing you are not too far from a main centre). International Orders will be sent with Aramex.

Once funds have cleared, we will receive your order, pack it, and send it off with the couriers.

You will receive a confirmation email from us providing you with the courier’s contact details as well as your tracking number.

Please provide an address where someone is available during working hours to receive the order. You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Goods Returned Policy

We will not accept any liability for damages caused due to the goods not stored according to the recommended storage instructions.

Whilst every effort is made to protect goods in transit, some of the products such as the biscuits crackers, rusks, etc. may become damaged in transit.

For any defect in the goods, you also need to inform us within 2 days of noticing the defect.

Caring Candies will not accept cancellation of orders once payment has been received.

We do not accept expired stock back for any reason. It is therefore your duty to ensure that you use the goods before the expiry date.

Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible. However, due to the possibility of human and technical error, Caring Candies accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Country of Domicile

This website is governed by the laws of South Africa and Caring Candies chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: Unit 12 Apollo Park, Marconi Road, Montague Gardens, Western Cape, Republic of South Africa, 7441.

Variation

Caring Candies may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Caring Candies based in South Africa